Terms and conditions of sale
- The contract stipulated between Dinoabbo and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Dinoabbo. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions.
- If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of art. 3 and 4 of Legislative Decree 185/1999 on distance selling.
- Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order.
- DEFINITIONS
1.1 dinoabbo.it: is the online store of the Dinoabbo company with registered office in Via Roma 2, 18020 Lucinasco (Imperia – Italy) which intends to sell products of its own production via the Internet.
1.2 « Products »: are all products and / or goods marketed by Dinoabbo and forming part of its assortment. « Customer »: is the purchaser of the Products who holds the status of consumer, meaning the natural and legal person who makes the purchase for purposes not related to any commercial or professional activity carried out.
1.3 « Site »: is the set of web pages relating to www.dinoabbo.it
1.4 « Offers »: are the sales made by dinoabbo.it for all or part of the Products and for limited periods of time with a discount on the normal sale price.
1.5 « Special Offers »: these are sales that involve sending the Customer a free product together with one or more purchased Products.
1.6 « Purchase »: is the purchase order with delivery of the Products in days following that of transmission of the order by the Customer to dinoabbo.it
1.7 « Home delivery »: is the purchase order with delivery of the Products to the address indicated by the Customer in the purchase order as the shipping address.
1.8 « Login »: is the area in which the customer can view his data and possibly proceed with the modification and / or cancellation.
- SCOPE OF APPLICATION
2.1 The General Conditions are an integral part of any proposal, purchase order and purchase order confirmation of the Products marketed by dadinoabbo.it in force on the date of the relevant order.
2.2 The General Conditions exclusively concern the sale to a consumer Customer, as specified above.
- CONTRACTUAL FORMALIZATION
3.1 All contracts are concluded exclusively with the access by the Customer to the Site, using remote communication technology through the Internet.
3.2 The purchase of what is requested will be completed through the following stages:
3.2.1 By sending the order, you send dinoabbo.it a proposal to purchase the selected product or products, manifested online. Sending the purchase order implies consent (pursuant to art. 10 of Legislative Decree 185/1999) to receive subsequent communications from dinoabbo.it, aimed exclusively at the conclusion and execution of the sales contract.
3.2.2 All purchase orders sent to dinoabbo.it must be exactly completed in their entirety and must contain the elements necessary for the exact identification of the Products ordered, the Customer and the place of delivery of the Products.
3.2.3 dinoabbo.it reserves the right not to accept incomplete or not properly completed orders.
3.2.4 dinoabbo.it confirms, by e-mail message, the purchase request, which will contain: information concerning the conditions of sale, pursuant to art. 4 DL 185/1999. The order confirmation is valid as acceptance of the purchase proposal.
3.2.5 The contract is concluded, and is binding for both parties, when the purchase order confirmation is sent to the Customer.
3.2.6 If the request that the Customer has made through the order exceeds the quantity available for a given item, dinoabbo.it will accept the purchase limited to what is actually available in its warehouse. It will be the responsibility of the Customer Service of dinoabbo.it to inform the Customer (by telephone, fax or e-mail) whether or not the products ordered will be available in the future.
- DELIVERY TIMES AND METHODS
4.1 dinoabbo.it provides to deliver the Products, selected and ordered, to the Customer through trusted couriers.
4.2 The delivery takes place, for purchases, in 5-10 working days, which are added to approximately two working days for the preparation of the order.
4.3 In any case, delivery times, in accordance with the provisions of art. 6 del D. Lgs. n. 185/1999, are not more than 30 days from the day following that of transmission of the order to dinoabbo.it.
4.4 The transport of the goods is subject to charges. The amount is indicated in the « Shipping Cost » item.
4.5 The delivery of the Products is subject to the payment, by the Customer, of the relative price with the means chosen from those made available on the dinoabbo.it site and illustrated under the heading « Type of payment ».
4.6 Delivery terms and conditions other than those provided for in the General Conditions must be agreed in advance between the Customer and dinoabbo.it and accepted in writing by the latter.
4.7 The tax documentation (invoice) is issued upon request by dinoabbo.it, and simultaneously delivered to the customer, upon delivery, upon signature of the transport document or electronically by sending an e-mail containing the invoice attached.
Attention: All our deliveries are delivered free to the customer’s domicile without customs clearance (DDU) excluding taxes, duties and local VAT, as commercially in use in the European Community. Therefore, our deliveries include the cost of the goods, the shipping costs up to the address of the recipient.
Any additional costs such as customs duties, import taxes, local taxes, local VAT and / or other ancillary charges are the responsibility of the recipient.
- PRICES
5.1 All sales prices of the Products indicated on the Site are expressed in Euros.
5.2 Unless otherwise indicated, the prices of the Products include VAT and all other taxes.
5.3 The prices of the individual Products, indicated on the Site from time to time, cancel and replace the previous ones.
5.4 The prices applied are those indicated on the Site at the time of the purchase order by the Customer.
- FEATURES AND AVAILABILITY OF PRODUCTS
6.1 The Products are not supplied on trial. The Customer is responsible for choosing the Products ordered and for their compliance with their needs.
6.2 In case of unavailability of one or more Products, Dinoabbo.it proceeds with the delivery of the other Products ordered by the Customer; in this case, the partial delivery of the ordered Products is considered valid and does not give the Customer the right to refuse delivery, nor to any compensation or indemnity of any kind.
- RESPONSIBILITY OF THE SITE
7.1 dinoabbo.it assumes no responsibility for disservices attributable to force majeure of any nature and kind, if it fails to execute the contract within the time agreed. Force majeure causes, by way of example and not exhaustive, are the provisions of the Public Authority, the strike of its employees or of the carriers used by dinoabbo.it, as well as any other circumstance that is beyond the control of the latter.
- OBLIGATIONS OF THE CUSTOMER
8.1 The Customer undertakes, once the online purchase procedure has been completed, to print and keep these General Conditions.
8.2 The information contained in the General Conditions must be viewed and accepted by the Customer before sending the purchase order, in order to fully satisfy the condition set out in art. 3 and 4 of Legislative Decree n. 185/1999. Acceptance takes place by marking the appropriate space on the site. Failing this, the order cannot be executed.
8.3 The Customer undertakes, before the conclusion of the online purchase procedure, to request the issuance of the invoice, indicating the tax data as required by art. 22, comma 1, n. 1) del D.P.R. n. 633/1972 which states: The issuance of the invoice is not mandatory, if it is not requested by the customer no later than the time of carrying out the operation.
- RIGHT OF WITHDRAWAL
Beyond the laws, we are interested in an ongoing relationship with each of our customers, so we guarantee maximum attention to every need and full availability to solve any problems.
Dinoabbo.it fully adheres to the Consumer Code issued with Legislative Decree 6 September 2005, n. 206, based on art. 7 of the delegated law of 29 July, n. 229, relating to the reorganization of the provisions in force on consumer protection which includes most of the provisions issued by the European Union over the last twenty-five years for consumer protection. For the obligations deriving from participation in the Union, these rules have also been implemented by the Italian State.
The Right of Withdrawal consists in the possibility for the consumer to withdraw, within the term of fourteen working days, from any purchase made remotely and receive a full refund of the expenditure incurred for the purchase without any penalty, just as set out in Legislative Decree no. Lgs 185 of 22/05/99 which obviously also includes purchases made via the Internet. The only expenses not reimbursed will be those of shipping, which are excluded from the discipline referred to in decree law 185/99.
It should be noted that Community legislation provides that the right of withdrawal can be exercised only by natural persons (consumers) who act for purposes that can be considered unrelated to their commercial activity.
The right of withdrawal, therefore, CANNOT be exercised by legal persons and natural persons acting for purposes related to a commercial activity. Purchases made by resellers or by subjects who in any capacity purchase for resale to third parties are also excluded from the right of withdrawal. The right of withdrawal does not apply to the supply of food which, by its nature, cannot be returned or is liable to deteriorate or expire rapidly.
In order to exercise the right of withdrawal, simply download this model directly from here if you wish to withdraw from the purchase while the goods are being delivered, you must send a registered letter with return receipt. in which the desire to return the goods is expressed. Il diritto di recesso può essere esercitato dalla persona fisica che ha effettuato l’acquisto.
Legal persons DO NOT enjoy the benefit of exercising the right of withdrawal.
The right of withdrawal is totally lost if the returned product is not intact, that is:
- Lack of original packaging.
2. Absence of integral elements of the product.
3. Damage to the product for reasons other than transport.
After making the purchase, if you want to exercise the right of withdrawal, you need to proceed in the following way:
- Within 14 days of receipt of the goods, send a registered letter with acknowledgment of receipt to: Dinoabbo – Via Roma 2, 18020 Lucinasco (Imperia – Italy)
- Anticipate the communication by e-mail to info@dinoabbo.it or by telephone by contacting the number + 0183.52411
- After receiving the call or e-mail, the Dinoabbo manager will arrange an appointment for the collection of the package which must STRICTLY contain all the elements as per the previous list mentioned above.
- it after verifying the integrity of all components of the product and related accompanying elements, will proceed with the refund of the amount paid except for shipping costs, the refund will be made within 14 days of the above checks.
ATTENTION: not all products can be returned. The law DOES NOT ALLOW THE RETURN of perishable food products.
- PROTECTION OF MINORS
10.1 Children under the age of 18 are not authorized, unless under the control of an adult family member, to transmit orders via the online order form.
- TERMS OF PAYMENT
11.1 The Customer can pay for the Products ordered by:
- Paypal (via paypal account or credit card)
- Advance bank transfer:
Azienda Agricola “Dinoabbo” s.s.
Banca Carige – IBAN: IT71 U061 7510 5000 0000 2738 080 – Bic: CRGEITGG
(in case of advance bank transfer, the preparation of the order will take place only after payment has been received)
11.2 By filling in the appropriate space on the Site, the Customer authorizes dinoabbo.it to use the means of payment for which prior authorization is required; in other cases, (advance bank transfer) by filling in the aforementioned space, the Customer undertakes to make the payment personally.
11.3 The actual debit operation for pre-authorized means (credit card) and for the transfer takes place in advance of delivery, for the cash on delivery of the products.
- COMPLAINTS
12.1 For any complaints, you can contact the number +39 0183.52411 or by e-mail at the following address info@dinoabbo.it.
12.2 Within 2 working days of receipt of the complaint, the Customer Service will contact the Customer to indicate the times and methods of handling the complaint.
- DISPUTES
13.1 Any dispute relating to the application, execution, interpretation and violation of the contract stipulated online by the Customer with dinoabbo.it is subject to Italian jurisdiction.
13.2 For any dispute between the parties on the matter, the Court of Biella is competent.
13.3 The customer / user of Dinoabbo.it accepts that any dispute will be managed by the Court of Biella.
- APPLICABLE LAW AND REFERENCE
14.1 The contracts stipulated online by the Customer with dinoabbo.it are governed by Italian law.
14.2 For anything not expressly provided here, the laws applicable to the relationships and cases provided for in the contract stipulated online by the Customer with dinoabbo.it apply.
14.3 Pursuant to art. 1341 and 1342 of the Italian Civil Code, the Customer declares to have read carefully and to accept expressly and in particular the following clauses of the General Conditions of sale of dinoabbo.it: Characteristics and availability of the Products; Responsibility of dinoabbo.it; Right of withdrawal; Product warranties; Disputes; Applicable law and reference.
